Frequently Asked Questions
Q: What is the advantage of hiring Mother Mary's instead of an individual?
A: Mother Mary's is licensed and insured. We have workers compensation insurance for all employees as well as pay all of their payroll taxes. Many homeowners are not aware of their potential personal liability for work related injury and social security taxes for independent home service workers. Mother Mary's takes all of these liabilities so that you are free of this hassle and have some peace of mind as well. When your housekeeper is ill or away on vacation, we can offer you a fill-in housekeeper during this time if you like. You will never have to scramble to get your house clean! We are here to make your life easier. We will be at your home when promised and guarantee what we do!
Q: Is Mother Mary's a chain or a part of a National Franchise?
A:No, Mother Mary's is a local Charleston company, operated by local residents of the community. Since the 1990's, we have been devoted to providing excellent cleaning and customer service.
Q: What will I need to provide?
A: We provide all cleaning solutions needed to clean and disinfect your home. We only ask that you provide 4 things. Furniture polish if you want it used (you should always use the same kind of polish—we could never carry everyone’s choice) 2. A mop – either a Libbman twist mop or a flat mop (Lowes carries both). This is the most sanitary solution for your home. 3. Stainless steel polish if you have stainless, and 4. Ceramic flat top stove cleaner and polish if you have this type of stove. We provide good filtration canister vacuum. We will use yours if you request, however, you will need to provide bags. You may provide products if you like however; we will not be able to take responsibility for their results.
Q: How do I pay for my cleaning?
A: Payment is due when services are performed. You may leave a check or cash at your home or you may keep a credit card number on file that will be billed for each cleaning. You will receive a receipt via email after each charge. As a token of our appreciation, we will credit your account $20.00 for each referral that becomes a new recurring customer. All bank charges as a result of NSF will be billed to the client at $30.00 per occurrence.
Q: Do I have to be home when my housekeeper comes?
A: Most of our customers are not home during our cleaning. They either provide us with a key or lock box access and alarm code if necessary. If you choose to be home to let us in, we will give you a specific time (to vary about 30 minutes) that we will arrive. If you have a morning appointment it is usually around 8:30-9:00 and afternoon appointments are usually around 12:30-1:00 pm. If we are scheduled to clean your home and are locked out, you will be automatically charged a $15.00 lock out fee. We prefer a lock box that is placed in an inconspicuous area of your home – you are then able to place the key in on the day we are coming to clean and remove as you choose.
Q: Will I always have the same housekeeper?
A: Our goal is to provide you with the same housekeeper each visit. This allows some personal attention to your specific details. There are occasional changes in housekeeper due to illness, day off, vacation, or they may no longer work for us. In the event of a change in housekeeper, you will be notified and your new housekeeper will be instructed of any details that are specific to your home. We extensively train all of our housekeepers so that the consistency of cleaning will remain the same.
Q: What if I need to cancel or reschedule my cleaning?
A: We do everything we can to accommodate each customer when they need to reschedule. You simply need to call the office and let us know as far in advance as you can. The same is true if you need to cancel due to vacation, or illness. We do ask that if you or a family member is ill that you reschedule your visit for the health of our housekeepers. When your cleaning falls on a holiday, we will contact you and do everything we can to reschedule a time that is convenient for you.
Q: Can I hire your housekeeper directly?
A: We spend a lot of time and resources finding, interviewing, reference and background checking, and training our housekeepers. When we hire them, they are required to sign a non-compete agreement barring them from working directly for a past or present customer. However, if you still wish to directly employ one of our housekeepers it will cost you and your housekeeper $1500.00. We realize that you are both our most valuable assets, so we charge accordingly.
Q: Do I need to do anything before you come to clean?
A: In order to get the best cleaning, we do recommend that you have the house "picked- up." De-clutter dressers and counters so that they can be cleaned more thoroughly. If things are left in disarray, it may take your housekeeper a good bit more time and your price will reflect that. We request that during the summer your air conditioning be left on or lowered while our housekeeper is in your home. If the a/c is programmed off during the day or if you forget to leave it on, we will run the a/c while we are cleaning and return it to the previous setting when we leave. If there are mechanical problems with the unit or if it should not be run please let us know. If you have a room or area that you do not want us to clean, please close the door and leave a note. Normally, if a door is closed without a note on it we will clean that room as scheduled.
Q: What if I’m not satisfied with something?
A:With our satisfaction GUARANTEE, if you are not satisfied with your cleaning, please contact us within 24 hours so that we may make arrangements to re-clean whatever is in question at no additional charge. We will do whatever we can to give you an honest and fair resolution to any problem.
Frequently Asked Janitorial Service Questions
If you are interested in Mother Mary's Cleaning Services LLC’s cleaning services, you certainly have your fair share of questions, which is why we have done our best to answer the ones we encounter most often on this FAQ page. If your question and its answer doesn’t appear on this page, then please feel free to give us a call and ask us directly.
Are You Bonded and Insured?
Yes, Mother Mary's Cleaning Services LLC is fully bonded and insured. We are guests in your home or business, which is why we have taken the necessary measures to provide you with the peace of mind you need to feel confident in our professional cleaning services.
Do I Need to Provide You With Cleaning Supplies?
No. You are not required to provide Mother Mary's Cleaning Services LLC’s team with cleaning products or equipment. Our team has professional grade tools and cleaning supplies to make sure that our service is effective. Of course, if you would prefer that we use the products of your choosing, all you have to do is let us know in advance and we will accommodate your request because customer satisfaction is one of our top priorities.
How Do I Cancel an Appointment?
Just give us a call three business days before your appointment and we will work with you to find a time that’s more convenient.
Is it Normal to Feel Nervous Before my First Cleaning Appointment?
As a matter of fact, it is. Letting someone else see the level of cleanliness you keep your home or office at is a truly intimate and revealing thing. This is something we have understood since we started our professional cleaning business, which is why we guarantee complete discretion. Besides, there is nothing we haven’t seen before. And even if there is a brand-new mess, we won’t judge. Our friendly and courteous staff should get rid of the nerves shortly after they arrive and start making your home or business a more pleasant place to be.
Do I Have to be There at the Time of my Appointment?
Not at all. Most of our clients prefer to leave us alone to clean so that they can come home or come in to work to an expertly cleaned space. After all, isn’t one of the biggest perks of acquiring professional cleaning services is that you can spend the time you would be cleaning on other things?
Do You Send the Same Person Every Time?
We try to because continuity makes for more consistent service. However, sometimes life gets in the way. If the cleaner(s) that typically works on your property isn’t available, another member of our fully licensed and bonded team will arrive at the agreed-upon time and provide the same high level of service you have come to expect from Mother Mary's Cleaning Services LLC.
Do You Conduct Background Checks on Your Employees?
Yes we do. We need to be confident in our employees’ ability to represent the Mother Mary's Cleaning Services LLC name, which is why we are very careful when selecting candidates.
Contact Us Today
Didn’t see your question answered on this page? Give us a call today and ask away!